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Boost Reviews
4,809 • Great
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Reviews 4,809
handy and efficient service
They are truly shocking company
They are truly shocking company. We moved in to a new property two weeks ago with is supplied by boost unable to top up either electric or gas. Customer service are ruse and unhelpful. Send engineers out at 11pm to install a prepaid meter i cant even get a top up card for ( might add we were suppose to have three engineers before this that never turnt up . Boost are extremely expensive costing us £50-£60 a week in electric for two adults who at work full time. Dont join boost
Great Company
This company have been great from the start. I can keep an eye on what i use and at times when i have been short of funds they have a system where you can borrow from them. Then you pay it back a few pennies a day until you can afford to pay it. Any questions are dealt with quickly. Very happy
I’m just reading the replies from Amy.
I’m just reading the replies from Amy.
Why must people always refer to bloody Facebook to resolve a problem? Many of us aren’t interested in that rubbish!!
Would like to say a big thank you to…
Would like to say a big thank you to boost customer service for excellent customer service I rang this morning for help and they were fantastic definitely recommend boost to friends and family
Avoid at all cost
Avoid at all cost. We are paying in excess of £210 a month (bare in mind we also have solar panels fitted) please people dont make the same mistake as iv done. Its starts off cheap at start, yet increases very slowly. Genuine con. Avoid please everyone
I’m sorry to hear you feel this way, Kaji.
Our rates are competitive and inline with the government price cap. We believe in fair pricing, so we only offer one tariff to our Pay As You Go customers.
It’s worth mentioning that what we cost compared to other suppliers will come down to the unit rates – what you pay per kWh of gas and electricity.
More info on how to save on energy costs here: https://bit.ly/2rJ8EXW
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Useless company
Please dont bother with this company. No customer service whatsoever! They dont answer calls , say you can have call back, no response to emails. Last month I put £233.00 on my payment meter. Smart meter balance doesn’t tally with top up history. Stated at the beginning I was a vulnerable customer.. never received a grant. Online form doesn’t work always says try later and nobody to contact! This is all before Corona virus so NO EXCUSE!
We aim to respond to all emails within 3 working days, I’m sorry if there has been a delay. I’ll feedback that you didn’t received a call back to the team, this isn’t good to hear.
I’m not too sure what grant you’re referring to, but if you’d like to pop the team a message on Facebook: m.me/boostpoweruk, they’ll be able to take a look into this.
Very helpful thanks
Wouldn’t go any ware else thay…
Wouldn’t go any ware else thay fantastic boost energy really out to help utiliter whants closing down
OVO Boost Energy (PAYE) meters
I am self-employed and have no income what-so-ever for the foreseeable future, so I was worried about putting any money at all on my meters.
So I called OVO and quite expected not to get through because of all the other people who are struggling while the country is on lock-down; to my surprise I was given the option for them to call me back when my call reached the front of the que.
The lady who I spoke with was called Stephany and she gave me a code for my electricity meter to redeem at Tesco Express for £30 which was suck a relief and she was very friendly so I stopped panicking.
I think you can only really find out about a company when things go wrong and you need them.
So I would happily recommend OVO Boost after the way they have looked after me.
Can’t wait to leave
worst customer service ever
I have been with boost for a few years. They have some good features but unfortunately their customer service has let them down hence 1 star. I receive the warn home discount and have received an e mail saying I was accepted.
I have been e mailing them since December asking when I would receive the payment only to be told it would be in 6 weeks time over and over again. Here we are in April and still no payment. I must have e mailed them st least 10 times and telephoned even more just to be told the same lie over and over again. I WOULD DEFINETLY AVOID THEM they are ok when everything is going smooth but as soon as you have a problem their customer service is appalling. I am going to change supplier asap
they are only taking emergency rescue…
they are only taking emergency rescue calls only. The woman on the phone spend 6 min arguing with me when i just ask her to remind my email address. What a stupid lot.
Don’t even bother to sign up with them .
I’m sorry to read that you didn’t have the best experience when you called in, Ashton.
Our team are working really hard to help our most vulnerable customers during this uncertain time.
If there’s an outstanding issue, we’ll be happy to help resolve this for you. Pop us a message here- https://www.facebook.com/boostpoweruk/.
Very expensive .The only good thing i…
Very expensive .The only good thing i can say about Boost is that there is up to #30 emergency credit when needed.
It’s great to hear you like our Emergency Boost feature, we’re always wanting to help customers as best we can with the technology we have.
Our prices are competitive and in line with the price cap set by the government, hopefully during the summer you’ll see your costs come down.
The reason I switch to boost is because…
The reason I switch to boost is because of a comparison website compare the market. And boost is the worst utility provider there is. The reason you get one star is to actually send a review. But overall spend is min £5 a day. They are like the black cabs your spend just keep rising. They change your meter for one that actually eats your money. You can’t see your balance on the meter. Which makes it a rather deceiving company. I can’t believe I’m actually scared of turning on my cooker, tele or my appliances. Im going back to British Gas. I’m not saving with Boost. The name says it all. Boost spend off your electric with a boost. Very disappointing with this company. Trust me all this review your customers left they all saying the same thing. The ombudsman needs to investigate this.
It’s a shame to hear you feel this way about us, Willix.
As you’ve got smart meters you’ll be charged accurately for the energy you’re using, take a look at this web page for more info on why you may be spending more: https://www.boostpower.co.uk/help/topics/payg/traditional-payg/why-am-i-paying-more-than-i-expected-for-my-energy.html.
You can check your balance on the app, if you haven’t already you can set a password and login here: https://my.boostpower.co.uk/request-access.
I’d recommend comparing our rates with British Gas to ensure you’re getting the best deal.
You can’t go wrong with boost
You can’t go wrong with boost. 100% bang
On company. Give them a go.thank you
Boost for your help when my power supply
Ran out.
Thank you Paul Mc
Awful customer service
Awful customer service, during the pandemic they have turned off my gas and electric twice for no reason, they explained both times it was accidental!! Obviously this has cause me ALOT of financial loss I.e freezers and fridge going off, not to mention having no energy for 8 hours. I was passed around 11 different people to try and sort the problem over a 6hour phone call and it is stil not resolved as the gas has gone off again. Will be moving as quick as possible, most awful experience don’t do it to yourselves.
Not a great read, Sophie.
We appreciate this is a strange and unsettling time we find ourselves in, which is why we’re doing the upmost we can to help our customers. For all info on what we can do for support, please check this link: https://www.boostpower.co.uk/coronavirus-update/.
It’s very upsetting to hear the length of time you say you’ve been on calls and without energy before your issue was resolved.
If you find you’ve been made out of pocket due to any fault caused by us, especially if you say you’ve been disconnected accidentally, then we can look at some form of compensation. This is not a usual experience our customers face, so we’d need to fully investigate the situation.
If you’ve not already raised this issue with the Boost team, please reach out to them via their email address at [email protected], or via their Facebook page here: https://www.facebook.com/boostpoweruk/.
I do hope this helps,
Bradley
Boost the boost but not your wallet!
Overall the app is easy to use and easy to top up.
In March our 2 bedroom flat 3 people had to pay £120, in December it was £80. as we stayed less time at home.
In June/July it was £40-£45
I am really thinking of changing the supplier as it seems too expensive.
£4-£5 a day.
It’s a shame you’re thinking of switching away, Ugene. I’d recommend comparing our rates with other suppliers to ensure you’re getting the best deal.
Top up almost gone in 2 days
Had about £3 left on the gas so topped up £10 2 days ago. I now have £2.59 left, and that doesn’t include the last 7hrs. That’s the equivalent to £35 a week! We only put the heating on when it’s really cold and i wash up once a day. Plus quick showers as I’m always worried the money is going to go. Why is your gas so expensive. I can’t afford to keep topping up and I have a partner who is diabetic and 2 young children.
This wasn’t good to read, Emma.
Our unit rates and prices are in line with the price cap set by the government.
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